Multiyork’s buying journey is complex – customers choose a sofa style, size, fabric and finishing touches – so the website needs to guide users through the process easily and enjoyably, making it a premium experience.

We created a new clean and visual design to showcase lifestyle photography and displaying ‘most loved sofas’ and blog content to make the site more engaging. Product pages where updated so customers can see their sofa in their chosen fabrics, while fabric samples are automatically uploaded to a cart for home delivery.

Services

  • Information architecture
  • User Experience
  • Customer Journey Mapping
  • Web Design
  • User Interface Design
  • Content Creation
  • User Testing

Solutions and results

We transformed the site from being a little confusing to navigate to becoming a showcase of the brand's leading products and offers. This resulted in a 200% increase in fabric requests and a greater conversion to sale.

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