Story Homes prides itself on its service, supporting customers through the complete house-buying process from selecting a property through to configuring their home and aftersales.
We have worked with Story Homes to develop an online portal allowing customers to log in and access personalised information relating to the phase of the process they are at.
Pre-sale, customers can access information relating to the development, the benefits of buying new vs. old and to find out what makes Story Homes different.
Post-sale, they can access key documents relating to their property and warranty information, and access the customer service team to register any issues.
The portal is used to house the product configurator app and also the Story Living Club – an added value tool giving customers access to offers from brands such as Emirates – both developed by us to further enhance the customer experience.